CETAPHIL PRO AD DERMA SKIN RESTORING BODY WASH
Skin type: For dry, itchy, sensitive skin

Creamy cleanser with a blend of 9 Moisturisers and vitamin E provides soothing relief for very dry & itchy skin.
• Patented Filaggrin Technology™ helps restore the skin’s moisture barrier and leaves skin feeling hydrated and healthy
• Soap-free wash continues to hydrate skin for a full 24 hours after washing
• Dermatologist tested and clinically proven to be gentle on sensitive skin

FEATURES
With 1% colloidal oatmeal, this soothing lotion protects skin and helps relieve itchy skin while the ceramide and filaggrin blend work to restore the skin's natural moisture barrier and improve skin’s ability to retain hydration over time. The creamy, non-greasy lotion absorbs quickly to leave skin feeling soothed and hydrated for up to 24 hours. This gentle moisturizing lotion is dermatologically tested to be suitable for sensitive, eczema-prone skin. Defends against 5 signs of skin sensitivity including dryness, irritation, roughness, tightness, and a weakened skin barrier.

INGREDIENTS
AQUA, GLYCERIN, CAPRYLIC/CAPRIC TRIGLYCERIDE, HELIANTHUS ANNUUS SEED OIL, PENTYLENE GLYCOL, BUTYROSPERMUM PARKII BUTTER, CYCLOPENTASILOXANE, CETEARYL ALCOHOL, SORBITOL, BEHENYL ALCOHOL, GLYCERYL STEARATE, ALLANTOIN, ARGININE, CAPRYLYL GLYCOL, CETEARETH-20, CETYL ALCOHOL, CITRIC ACID, DIMETHICONOL, DISODIUM EDTA, DISODIUM ETHYLENE DICOCAMIDE PEG-15 DISULFATE, GLYCERYL STEARATE CITRATE, HYDROXYPALMITOYL SPHINGANINE, NIACINAMIDE, PANTHENOL, SODIUM HYALURONATE, SODIUM PCA, SODIUM POLYACRYLATE, TOCOPHERYL ACETATE

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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