Product registration no.: MAL18106034XCR

Indication:

Duofilm Solution is indicated in the treatment of warts, corns and calluses.

Directions for use:

  • Duofilm solution should be applied to the affected areas only.
  • Treatment of infants under the age of 2 years is not recommended. Use in children should be under the supervision of an adult.
  • Duofilm solution should be applied to the wart, corn or callus once daily, preferably at bedtime.
  • Procedure for application:
    1. The wart, corn or callus should be soaked in warm water for 5 minutes and dried thoroughly with a clean towel.
    2. The surface of the wart, corn or callus should be rubbed with a nail file, pumice stone, emery board or coarse washcloth, with care taken not to cause bleeding.
    3. A thin layer of Duofilm solution should be applied directly to the wart, corn or callus. Care should be taken to avoid the healthy surrounding skin.
    4. The solution should be allowed to dry thoroughly. The wart, corn or callus should be covered with a plaster (dressing) if it is large or if it is on the foot to help penetration of ingredients.
  • It is recommended that treatment continues until whichever of the following occurs first:
    • corns and calluses have been treated for 2 weeks
    • warts have been treated for 12 weeks
    • or until the wart, corn or callus is completely cleared and the normal ridgelines of the skin have been restored. 

Ingredients:

  • Active ingredients: Salicylic acid 16.7% w/w, Lactic acid 15.0% w/w
  • Excipient: Flexible collodion (contains pyroxylin, colophony, virgin castor oil, ethanol and ether).
  • This product contains Ethanol 90%.

Caution:

  • For external use only
  • If warts persist beyond 12 weeks of treatment, the patient should be advised to consult their pharmacist or doctor.
  • Consider alternative treatments if warts cover a large area of the body (more than 5 cm2).

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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