MDA Registration No.: GC47794107716

Abbott's FreeStyle Libre System is easy to use and painless, making it the #1 Continuous Glucose Monitoring System trusted by nearly 4.5 million users worldwide. While other glucose monitoring devices require finger pricks to measure your blood glucose, the FreeStyle Libre system is a continuous monitoring device that only requires you to wear a Sensor on your arm for up to two weeks, and scan that sensor with the reader anytime you want a reading.

The Reader provides you with not only your current glucose reading, but also hours of data, and a trend arrow showing which way your glucose levels are going. Both the Reader and the Sensor will arrive in two separate boxes.

The FreeStyle Libre Sensor kit includes a sensor, a sensor applicator, and an instruction guide.The Sensor is small and discreet. It is compact and lightweight, and measures your blood glucose levels day and night for up to 14 days. It is painless, and easy to apply with the applicator that comes with it.

The Sensor must be applied to the back of your upper arm, where it can be worn under clothing as well without any problem, and still be scanned by the reader. The Sensor can be worn while exercising and sleeping, and it's water resistant quality enables it to be worn while bathing and swimming as well.

The Sensor provides accurate, stable, and consistent readings over 14 days without any need for fingerpicking calibrations. After 14 days, you will have to re-order the Sensor to use the glucose monitoring device again.

The other part of the FreeStyle System kit is the Reader. The Reader kit includes the Reader, a USB cable, an instruction guide, power adapter, and user manual. To get a reading from the Sensor, you must scan the Reader over the Sensor for just a second.

You can take a one-second scan and obtain your current glucose levels anytime you want. Each scan of the reader shows a current glucose reading, the last eight hours of data, and a trend arrow indicating if the glucose is going up, down, or staying steady. The reader stores 90 days of glucose data, so you can obtain a clear picture of your glucose levels over 3 months.

Since your glucose levels are being tracked continuously, you can see patterns and trends in your blood glucose levels that can help you identify what foods cause your blood glucose levels to spike, what times of the day they spike, and what reduces them. The reader also has dual capability testing, with a test strip port that measures blood glucose levels and ketone levels.

 

Directions for Use:

  1. Apply: Apply the sensor to the back of your upper arm with the applicator.
  2. Scan: A painless one second scan is all you need to see your glucose readings.
  3. Read out: See your current glucose reading, eight hours of data, and a trend arrow that shows you where your glucose is heading.

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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