LPM Neck and Shoulder Pain Relief Heat Patch 2's

Product Registration Number: GA6431124-176352

Neck and shoulder heat patches work by increasing blood flow to the affected area, providing more oxygen and nutrients to aid the healing process and help restore movement. Heat stimulates the skin's recovery receptors, decreasing pain signals to the brain and relieving discomfort. 

Product Features and Benefits: 

  • Designed according to your body's contour to stay in place and adapt to movement.
  • Unique wide shape.
  • Effective for neck and shoulder pains, stiff neck, muscle soreness, fatigue and pinched nerves.
  • Heat stimulates sensory receptors. 
  • Relieves pain and improves blood circulation, thereby increasing nutrient flow to help body heals faster.
  • Helps recover from tiredness. 
  • Increases blood flow to painful area. 

Directions For Use: 

  • Open patch and paste on area that needs relief. 
  • Wait for 5 minutes, patch will heat up by itself. It takes 5-15 minutes for the patch to heat up completely.
  • After every 1 hour, remove patch for 5 minutes to let skin rest. 

Cautions:

  • For external use only. 
  • May cause burns when in contact for prolonged time. 
  • Check skin frequently during use, if you find irritation or a burn, remove patch immediately. 
  • Discontinue use if heat becomes too hot. 
  • If ingested or patch contents come in contact with eyes/mouth, rinse affected area with water and see doctor immediately. 

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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