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FREE GIFT WITH STOREWIDE PURCHASE RM180

Secco Cold/Hot Soft Pack (Size S/M/L)
Secco Cold/Hot Soft Pack (Size S/M/L)
Secco Cold/Hot Soft Pack (Size S/M/L)
Secco Cold/Hot Soft Pack (Size S/M/L)
Secco Cold/Hot Soft Pack (Size S/M/L)
Secco Cold/Hot Soft Pack (Size S/M/L)
Secco Cold/Hot Soft Pack (Size S/M/L)
Secco Cold/Hot Soft Pack (Size S/M/L)

Secco Cold/Hot Soft Pack (Size S/M/L)

--- MARCH PROMOTION ---


*ONLINE REDEMPTION ONLY*

Free Health Pack x1
with RM180 Storewide Purchase

*Please add the free gift to cart prior to checkout to enjoy this offer*

APPLICABLE TO STOREWIDE PRODUCTS

-----------------------------------------

Buy PrimeVite Kidz Gummies With DHA
OR Vitamin C & Zinc 60's
@ 40% Off with Any Storewide Purchase

Availability: In Stock
RM25.00
RM25.00
Size: Large
Subtotal: RM25.00
Product Details

Secco Cold and Hot Soft Pack is a versatile therapeutic product designed to provide both cold and hot therapy for pain relief, injury recovery and soothing comfort. The pack is also designed with a flexible and contoured shape to comfortably conform to various body parts for maximum coverage and contact.

Product dimensions:

  • S size: 23cm x 13cm
  • M size: 28cm x 13cm
  • L size: 28cm x 18cm

Indications:

  • Common aches and pain
  • Bruises
  • Swelling

Product features:

  • Reusable
  • Able to retain optimal temperature for approximately 20 minutes
  • Quick, safe and effective
  • Promotes faster recovery

Directions for use:

  • Hot therapy: Heat in microwave for 60 seconds on low temperature or submerge in boiled water for 10-15 minutes (max 80 degree Celcius).
  • Cold therapy: Freeze for at least 15-20 minutes.

Caution:

  • Always test pack temperature prior to application. Use a cloth or towel as a barrier between pack and skin to prevent direct contact.
  • Overheating or prolonged application may cause injury. If any discomfort is experienced, discontinue use and seek medical advice.
  • For external use only.
  • Keep out of reach of children.

Important Note!

  • Strictly NO refund/return due to personal hygiene, unless wrong/defected item sent. 
  • Once received the parcel, kindly record a video of the external packaging and unboxing video. These are important proofs for verification purpose in the case of did not receive correct item/quantity. 
  • Always keep the packaging bag, shipping label, product original packaging and product with you. These proofs are required if the parcel/product you received has issue. 
  • If the product received is defected or malfunction, please contact us within 2 days of receiving the parcel.
Shipping & Delivery

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Refund & Cancellation

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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