Gentle Sheep Premium Sheep Milk Toddler Formula is specially formulated by experts for 1-3 year olds whose regular diet may benefit from supplementation.

Enhanced with high quality essential vitamins, minerals and nutrients that support optimal growth and development, it is ideal for all growing, active toddlers, especially those with sensitivities to milk.

NOT SUITABLE FOR INFANTS BELOW TWELVE (12) MONTHS OF AGE. BREAST MILK IS THE BEST FOOD FOR INFANTS. THIS PRODUCT IS NOT THE ONLY FOOD FOR CHILDREN.

PLEASE TAKE A MOMENT TO READ THIS IMPORTANT MESSAGE.
Breastfeeding is best for babies and provides the optimal balance of nutrition and protection during growth and development.

In preparation for and during breastfeeding, it's important that mums eat a healthy, balanced diet. If you're considering bottle feeding, always seek professional medical advice first. Introducing bottle feeding either partially or exclusively, may reduce the supply of your own breast milk, and it may be difficult to reverse should you change your mind. Consider the financial and social implications when deciding on a feeding method for your baby.
When using infant formula, always follow the manufacturer’s instructions for use carefully, as unnecessary or improper use may affect the health of your baby.

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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