Systane Hydration is used for temporary relief of burning and irritation due to dryness of the eye. May also be used for rewetting of all silicone hydrogel and soft (hydrophilic) contact lenses for minor irritation, discomfort and blurring.

Directions for use:
• Instill one or two drops in the eye(s) as needed and blink.
• While wearing contact lenses, if minor irritation, discomfort, or blurring occurs, place 1 or 2 drops on the lens and blink 2 or 3 times.
• Systane hydration lubricant eye drops may be used as needed throughout the day to relieve the symptoms of dry eye.

Ingredients: sterile solution containing sodium hyaluronate, polyethylene glycol 400, propylene glycol, hydroxypropyl guar, sorbitol, aminomethyl propanol, boric acid, sodium borate, disodium EDTA, sodium citrate, potassium chloride, sodium chloride and Polyquad® (polidronium chloride) 0.001% preservative.

Precautions:
• To avoid contamination, never touch the tip of the container to any surface.
• Replace cap after using; keep container tightly closed when not in use.
• Use before the expiration date marked on the product.
• Tamper evident: Do not use if security seal is damaged or missing or tamper evident cap is damaged. Do not use if package has been opened or damaged.
• Can be used for up to three months after opening. Discard any remaining solution three months after first opening.

Do not store above 30˚C.

Packing: Bottle (10ml) / UD (0.7ml 30 vials)

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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