Avenex Menstrual Cramp Heating Patch 3's

Product Registration Number: GA9599124-177593

Product Features and Benefits:

  • Contains natural herbs. 
  • Discreet and portable. 
  • Soothing heat therapy. 
  • Deep pain relieving up to 8 hours. 
  • Air-activated.
  • Single-use. 

Directions For Use:

  • Apply externally to the lower abdomen, Recommended application points include Guanyuan, Qihai, and Shenque. 
  • Open the package, remove the product, peel off the release paper, and apply it onto affected area.
  • After approximately 30 minutes, if the temperature feels high, remove the temperature control sticker and stick it securely at the center of the back of the product. 

Composition: Iron powder and activated carbon. 

Cautions:

  • For external use only.
  • The patch is air-activated, do not open the sachet until you are ready to use it.  
  • If the temperature is too high during use, if using at night, or using it with tight clothing, stick the temperature control sticker on the back of the product to prevent cryogenic burns.
  • Do not use the heat patch on children 12 years and under.- Do not use the heat patch in conjunction with other topical products applied to the skin or with/near to other heat sources.
  • Do not use the hear patch over bruised/inflamed/irritated/broken skin, wounds, frostbite, or over skin which cannot sense heat or cold sensations. 
  • Do not bring the heat patch into contact with liquids.
  • Do not cut, tear, fold or make holes in the heat patch. 
  • Do not microwave or attempt to re-heat the heat patch.
  • If symptoms persist or worsen, seek medical attention. 
  • Each heat patch is single use. 
  • Use only as directed. 
  • Use by the expiry date indicated.
  • Store in a cool and dry place away from direct sunlight. 
  • Keep out of reach of children. 

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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