Bepanthen Baby Ointment 100g (Gentle Protection for Nappy Area)

Bepanthen Baby Ointment works to soothe, protect and care for your baby's delicate skin. Triple Action Formula: Soothe, protect, care. 

  • Soothes: Bepanthen helps soothe sensitive skin prone to dryness and chafing, delivering gentle caring ingredients like Sweet Almond Oil, Lanolin and Liquid Petrolatum.
  • Protects: Bepanthen has ingredients like Glyceryl oleate, Natural Beeswax and Sweet Almond Oil to reinforce a strong yet breathable layer that helps protect the most delicate skin from further irritation. 
  • Cares: Bepanthen contains Provitamin B5 (Panthenol) which aids skin recovery while caring for the dry and sensitive skin. 

Product Features: 

  • Provides gentle protection for the nappy area. 
  • Clinically proven to soothe sensitive skin prone to dryness and chafing. 
  • Free from colorants, fragrance and preservatives. 
  • Suitable for use by infants, pregnant and nursing mothers. 

Directions For Use:

  • Apply once every nappy change after cleansing to soothe your baby's sensitive skin.
  • Habitual use protects and cares for your baby's delicate skin.
  • Bepanthen Baby Ointment may also be used to soothe other areas prone to chafing (i.e. nipple area for lactating mothers and folds of the skin prone to rubbing).

Ingredients:
Aqua, lanolin, paraffinum liquidum, petrolatum, panthenol, prunus amygdalus dulcis oil, cera alba, cetyl alcohol, stearyl alcohol, ozokerite, glyceryl oleate, lanolin alcohol, BHT, tocopherol.

Cautions:

  • Store at temperatures not exceeding 25ºC.
  • For external use only.

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.