Dermal Therapy Heel Balm 50g (With 25% Urea)

Product Registration Number: NOT180303349K

Formulated to hydrate dry, cracked heels and feet, Dermal Therapy Heel Balm contains a unique formula of 25% Urea in a highly concentrated, moisturising and emollient base to soften dry, cracked heels and feet.

Urea helps to bind water and retain moisture, providing intense hydration of the skin and loosening flaky layers. Plus, it promotes regeneration of the epidermal barrier, which means smoother heels and softer skin, also suitable for people living with diabetic anhidrosis.

Dermal Therapy Heel Balm is designed to:

  • Soften dry, cracked and rough heels and feet.
  • Actively replenish moisture.
  • Exfoliate skin.

Product Features:

  • Visible results in 1 day.
  • Contains 25% urea.
  • Non-greasy formula.
  • Australian made and owned.
  • Diabetes friendly.
  • Clinically tested.
  • Paraben free.

Directions For Use:

  • Apply morning and night to dry, cracked heels and feet.
  • Once heels and feet are restored, continue use to maintain hydration.
  • Recommended for adults and children over the age of 12 years.
  • Stinging may occur in deep cracks.

Ingredients:
Aqua, Urea, Lanolin, Cetearyl Alcohol, Paraffinum Liquidum, Paraffin, Butyrospermum Parkii (Shea Butter), PEG-20 Stearate, Glyceryl Stearate, Decyl Oleate, Phenoxyethanol, Allantoin, Centipeda Cunninghamii Extract, Sodium PCA, Benzyl Alcohol, Panthenol, Glycolic Acid, Tocopheryl Acetate (Vitamin E), Aloe Barbadensis leaf juice, Melaleuca Alternifolia (Tea Tree) Oil, Arginine, Fragrance.

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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