KoolFever Cooling Eye Mask 5's

Cooling gel sheet exclusive to eyes. It cools down the hardworking eyes and makes you refreshed. 

  • Eye mask type cooling sheet that nicely fits around the eyes. 
  • The comfortable cooling effect and cooling sensation lasted for about 10 minutes. The cooling effect may differ individually and the cooling sensation may be shorter depending on the environment.  
  • Skin-friendly, slightly acidic sheet. 

Directions For Use:

  • Remove the film attached to the gel. 
  • The bottom part is the one with the deeper curve. 
  • Attach the cooling gel sheet around the closed eyes and rest for about 10 minutes. 
  • Keep the eyes closed during product use. 
  • Makeup may come off. 

Ingredients: Paraben, menthol. 

Cautions: 

  • Wipe off sweat thoroughly before using it. The product may come off because it won't reattach on a wet surface. 
  • Reattachment may not be as effective as before because it will be less sticky.
  • One-time use only. 
  • Keeping the product inside the refrigerator before use may provide a better cooling effect. 
  • Do not put the product in the freezer, it may damage the function of the product.
  • After opening the box, put the package of unused products in the inside bag and use them as soon as possible. The storing condition may affect the function of the product.
  • Not for use in infants, persons with dementia, persons with weak skin and who are sensitive to cooling sensation, persons whose eyes or eye surrounding areas have abnormal conditions such as illness, inflammation, injury, swelling, eczema, or those who are receiving medical treatment.
  • Persons with disabilities must use under the supervision of a guardian. There may be danger of suffocation if the product is accidentally applied to the mouth or nose. 
  • In case of accidental contact with eyes, rinse with clean or warm water immediately. 
  • Consult an ophthalmologist if any abnormal conditions persist.
  • Stop using immediately in case of any strong discomfort on the skin. 
  • Keep out of reach of children and persons with dementia. 
  • Do not use it for a long period, such as during sleeping. 
  • Once opened, the cooling effect of the eye mask will decrease gradually. 
  • Avoid high temperature and store in a cool, dark place.

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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