Panaflex Cool Patch 10's [Value Pack]
MAL21066034XR

Product Dimension: 8cm x 6cm

Panaflex Cool Patch provides fast acting and long-lasting* sensation. The patch provides temporary relief of muscular and joint pain e.g. due to simple backache, strains, sprains.

Benefits and features include:
- Fast Acting from 80 seconds*.
- Long Lasting up to 7.5 hours*.
- Sticks firmly on the site of pain yet removes easily.
- Contains Vitamin E.
- Non-greasy.
- Does not stain clothes.
* Overall sensation felt or perceived after 80 seconds for fast acting and overall sensation up to 7.5 hours for long lasting.

For topical use only. Maximum duration of use without medical advice: 7 days. Maximum total daily dose: 2 patches, even if there is more than one injured area to be treated. For use in adults and children aged 12 years and above. 

Product ingredients: L-Menthol 4.025% w/w, Glycol Salicylate 1.050% w/w, DL-α-Tocopherol Acetate (Vitamin E) 0.875% w/w.

Contraindicated in children below 2 years of age and in patients with known hypersensitivity to glycol salicylate or other salicylates, menthol or tocopherol acetate or any other ingredient of the preparation. Keep out of the sight and reach of children. Children under 12 years of age: seek medical advice before use. Do not use during pregnancy or when breastfeeding.

Use the product with caution in patients with history of allergic reaction to aspirin, other salicylates or other NSAIDs. Patients should seek medical advice if the condition does not improve or worsens within 7 days of starting treatment. Discontinue the treatment if skin irritation occurs. 

MAL21066034XR. Trade Marks are owned by or licensed to the Haleon group of companies. ©2024 Haleon group of companies or its licensor. 
KKLIU: 0484/ EXP 31.12.2028.

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.