Bio-Ray is a safe form of therapeutic infrared ray that is formed by a unique blend of natural and trace mineral elements from Japan. With similar wavelength and efficacies to the sun's far infrared rays, it generates heat energy to improve blood and oxygen circulation, relieve pain, speed up recovery and improve overall health.

 

1. Ebene Bio-Ray Knee Guard with Tourmaline

Product features:

  • For daily preventative care to prevent joint problems
  • Promotes blood and oxygen circulation to relieve pain and reduce inflammation & swelling
  • Provides daily firm support and gentle compression over knee cap
  • With Tourmaline to provide daily warm therapy to relieve knee pain
  • Breathable and comfortable material for everyday wear


Sizing:

  • Measure the circumference of your lower thigh, 1 inch above the kneecap.
  • Size S 30.5-36.8cm

  • Size M 36.8-43.2cm

  • Size L 43.2-49.5cm

  • Size XL 49.5-55.8cm

 

Directions for use:

  • Wear during day time for a short period (1-2 hours). Gradually extend to night use once body is accustomed to product.
  • Gently hand wash in mild detergent. Do not scrub, machine wash or dry wash.

 

 

2. Ebene Bio-Ray Men Massage Socks

Product features:

  • Combined unique Japan Bio-Ray and heat energy from tourmaline to stimulate meridians on soles and promote blood & oxygen circulation to keep feet warm & enhance foot health
  • Relieves foot discomfort such as cramps, aches and numbness
  • Warms feet for better sleep
  • Prevents foot odour
  • Best recommended for those who need to be on their feet for long hours and those who want to have sound sleep

 

 

Wearing direction:

  • Bio Ray prints should face inwards for better foot massage-like experience and durability.
  • For first time user: Wear during day time for a short period (1-2 hours). Gradually extend to night use once body is accustomed to product.

 

 

Washing Instructions:

Gently hand wash in mild detergent. Do not scrub, machine wash or dry wash.

 

Packing: Promo Pack (1 pair of Ebene Bio-Ray Knee Guard with Tourmaline + 1 pair of Men's Massage Socks)

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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