Secco Ankle Support is suitable for most sports, athletic activities and everyday use. It provides firm support for weak ankles, while helping to prevent and treat stressed ankles. Designed to conform naturally to the contours of the ankle, it is comfortable to wear, will not wrinkle or bind.

Product dimensions:
(Measure around the ankle)

  • S size: 15.2cm - 20.3cm
  • M size: 21cm - 25.4cm
  • L size: 26cm - 30.5cm
  • XL size: 31cm - 35.6cm

Indications:

  • Ankle sprains and strains
  • Stiff, sore or injured ankle or foot.

Product features:

  • Elastic and comfortable
  • Helps improve blood circulation, minimizes pain and discomfort while providing warmth and targeted compression.
  • Provides customizable levels of compression for proper ankle or foot support.

Fiber content:
25% stretch nylon, 75% closed cell neoprene foam

Washing instructions:
Hand wash in cold water with mild soap. Rinse thoroughly and air dry at room temperature.
Do not machine wash, tumble dry or dry clean.

Caution:

  • For external use only.
  • Not recommended to be worn while sleeping.
  • If any rash or irritation occurs, discontinue use immediately and consult a physician.

Important Note!

  • Strictly NO refund/return due to personal hygiene, unless wrong/defected item sent. 
  • Once received the parcel, kindly record a video of the external packaging and unboxing video. These are important proofs for verification purpose in the case of did not receive correct item/quantity. 
  • Always keep the packaging bag, shipping label, product original packaging and product with you. These proofs are required if the parcel/product you received has issue. 
  • If the product received is defected or malfunction, please contact us within 2 days of receiving the parcel.

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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