Love the feeling of smooth, softened skin? The Simple Kind to Skin Purifying Cleansing Lotion is ideal for gently cleansing drier skin; with its creamy no-rinse formula, this cleansing lotion makes the first step in your skincare routine quick and easy. Just apply the product to cotton wool and sweep over your skin using upwards and outwards movements; this helps to avoid pulling your skin downwards as you cleanse. These little skincare tips can all contribute to skin feeling happier and healthier!

Our Purifying Cleansing Lotion is also ideal for taking with you on-the-go as there's no need to rinse it away, which is why you'll find it in both our bathroom cabinet and travel beauty bag.

Cleansing your skin daily is essential for helping to clear away dirt and bacteria, but it's important to not overdo it – overusing skincare products can actually trigger skin sensitivity. Cleansing twice a day with a gentle cleanser like the Purifying Cleansing Lotion is ideal, and the perfect way to start your morning and evening beauty routines. After we've cleansed we love to apply our favourite Simple moisturiser, like the Kind to Skin Replenishing Rich Moisturiser, to nourish and replenish skin for up to 12 hours. Like our Purifying Cleansing Lotion it is great for dry complexions, and perfect even for sensitive skin.

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg.Β 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia).Β 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.Β Β Β 

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.Β Β 

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below)Β to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

WhatsappΒ us at +6011-57706396 or Email us atΒ estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund.Β 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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