Extra Protection
SYSTANE® Gel Drops provide lasting relief from dry eye irritation. They are a thicker eye drop formulation that creates a protective shield over your eyes. Available in 10 mL bottles, SYSTANE® Gel Drops provide the convenience of a drop with the protection of a gel.

Active Ingredient:
Polyethylene Glycol 400 0.4% as Lubricant
Propylene Glycol 0.3% as Lubricant

Uses: For the temporary relief of burning and irritation due to dryness of the eye.

Directions for Use: Shake well before using. Instill 1 or 2 drops in the affected eye(s) as needed.

Warnings:
- For external use only.
- Do not use: if this product changes color, if you are sensitive to any ingredient in this product.
- When using this product, do not touch tip of container to any surface to avoid contamination.
- Replace cap after each use.
- Stop use and ask a doctor if you experience any of the following: eye pain, changes in vision occur, continued redness or irritation of the eye, condition worsens or persists for more than 72 hours.
- Keep out of reach of children.

Store at room temperature.

Inactive Ingredients: Aminomethylpropanol, boric acid, edetate disodium, hydroxypropyl guar, POLYQUAD® (polyquaternium-1) 0.001% preservative, potassium chloride, sodium chloride, sorbitol and purified water. May contain hydrochloric acid and/or sodium hydroxide to adjust pH.

Packing: Bottle (10ml)

Shipping

Shipping Rates will be calculated based on the weight of the order and the delivery destination. The delivery rate can be viewed upon checkout.

In general, we will be using Ninja Van for majority of the orders, particularly all local orders to East Malaysia & West Malaysia with a maximum weight of 30kg. 

Delivery

We provide delivery across Malaysia (including Peninsular & East Malaysia). 

Parcels will be delivered using our appointed courier companies to your preferred address.

Any changes to the delivery address are not possible after payment is made. Please ensure that the address you provide is correct and accurate before making payment.   

Delivery will be available from Monday to Saturday, excluding Sunday and local Public Holidays.

All orders will be processed within 3-5 working days and shipped out as soon as possible after packing. Tracking numbers will be provided via email once your orders are shipped out.

In the event that delivery to some locations is not possible, our Customer Support Team may contact customers via WhatsApp Business Phone to arrange for delivery to an alternative address.

Orders will be delivered:

Within Peninsular Malaysia: 3-5 working days

Within East Malaysia: 5-8 working days

Return & Refund Policy

AA Pharmacy promises to provide our utmost efforts to ensure that orders are correctly fulfilled.

This Exchange, Return, Refund Policy is ONLY applicable for orders and deliveries via AA Pharmacy E-Store.  

Should there be any discrepancies in product(s) delivered, or if you wish to seek further assistance, customers may contact our AA Customer Support Team (details below) to report on the products within 7 days of receiving your parcel, otherwise AA Pharmacy reserves the right to reject the claim.

Whatsapp us at +6011-57706396 or Email us at estore@aapharmacy.com.my

Our Customer Support Team will review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful and provide instruction for the next course of action.

Walk-ins will not be entertained at any AA Pharmacy retail outlets.

Upon approval for order refund, AA E-Store will take 2-3 working days to process the refund request and another 7-14 working days for the bank/payment gateway to process the refund. 

    Cancellation

    AA Pharmacy E-Store reserves the right to cancel any orders if the product is not available for any reason. If this occurs, notification will be sent to the customer via WhatsApp or email and payment will be refunded accordingly. The refunded amount will be credited into customer’s payment account (i.e., Credit card/bank account/e-wallet/FPX) within 7-14 days from the refund date.

    The customer is not allowed to cancel order once the order is confirmed and/or the parcel has been collected by the appointed courier company.

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